- GENERAL PROVISIONS
The purpose of these Terms and Conditions (hereinafter TCG) is to establish the general terms of use of the FESTIVAL WRISTBAND (hereinafter referred to as the wristband, Summer Well wristband or Festipay wristband) for the event called the Summer Well Festival - The Limited Edition, which will take place between 12 -15 August 2021 in Buftea Domain Stirbey.
The Organizer of the Event is Livada Advertising SRL ( Aleea Bujorului Street, no.1, Bl D9, Sc. A, Ap 1, District 6, Bucharest, Postal Code 61927, hereinafter referred to as Livada Advertising).
Spectacular Production SRL, headquartered in Bucharest, 7 Prof. Ion Maiorescu Street, staircase 1, apartment 4, sector 2, Unique Registration Code RO 31728625 registered at the trade register with no. J40 / 7011/2013, as representative of the Organizer, hereinafter refered as SPECTACULAR PRODUCTION
FESTIPAY 1126 Budapest, Derkovits utca 3-5, tax. no: 25405983243, as wristband Operator.
The purpose of this General Terms and Conditions (hereinafter GTC) is to determine the general terms of the use of the SUMMER WELL WRISTBAND (hereinafter wristband, or Festipay wristband) issued by LIVADA ADVERTISING SRL (STR. ALEEA VALEA BUJORULUI, Nr.1, Bl. D9 Sc. A Ap. 1, 6, Bucharest, Cod Postal 61927, hereinafter Livada) at the event organized by Livada held in 2018, and the rights and obligations of Livada and the natural persons using the wristband (hereinafter visitor or wristband holder) concerning the use of the wristband.
By taking over the wristband, the vistor agrees with the provisions of this TCG and accepts to be bound thereby. Festipay wristband is an electronic voucher issued by Livada Advertising through its representative Spectacular Production, which will be used as a payment method, exclusively or non-exclusively, at the event organized by Livada Advertising. The wristband is an RFID wristband based on touchless technology. The wristband cannot be considered a bank card or a cash equivalent.
The wristband may be used for payment in 2021 at Summer Well Festival, during the term of this event, at the commercial facilities operating at the event site provided by Livada.
Expiration date of the wristband: 16 August 2021, ora 03:00.
The balance remaining on the wristband can be withdrawn until the final time of withdrawal defined in article 8. The terms of withdrawal are also set forth in article 8. The wristband contains no information about the wristband holders. The wristband is valid from takeover, it can be used following its recharge. The wristband can be taken over against a deposit of 0 lei. The balance of the wristband, as recharged at Summer Well Festival, cannot be used at a subsequent event.
- WRISTBAND REQUEST, REGISTRATION
The visitor will receive a wristband upon entering the festival. When the wristband is placed on his hand, he will receive from the person at the access the pin code related to the wristband - printed on a ticket. This code must be kept and used to register the wristband on topup.summerwell.ro
In order to top-up online, the user must create an account on topup.summerwell.ro and has 2 options: to create an account by logging in with Facebook or using the email address.
The user can then add the wristband to his account or using the assigned PIN number and the wristband number that is on the mini-card attached to the wristband.
Users can register their wristband on topup.summerwell.ro until 20.08.2021, 23:00.
An account can host multiple wristbands if the user has the wristband number and PIN assigned. The amount on all wristbands can be refunded on a single account (an IBAN).
Cancellation or replacement of the lost or damaged wristband can only be requested by registered participants.
The wristband can be used without registration, but the registration increases the safety of the wristband use, as only after registration can the visitor cancel a lost wristband. We would like to warn all wristband holders that without registration the electronic voucher embodied by the lost wristband, cannot be used by the original owner of the wristband thereafter (and anyone, who finds the wristband can use up the balance, as the wristband cannot be cancelled). With regard to this, registration is highly advised. As the name of the holder is not indicated on the wristband, the visitor is advised not to give it to others, and to keep it at a safe place. The Organiser takes no responsibility for damages caused by non-compliance with the abovementioned, loss or damage of the wristband, use by unauthorized persons, and the absence of registration. Liability for the abovementioned is expressly excluded.
- RECHARGING BALANCE, REPLACEMENT OF WRISTBAND
The wristband can be recharged cash or by card.
The wristband can be charged online, on topup.summerwell.ro, or at the event (offline) at the Credit Points within the festival.
For each load the minimum amount is 10 lei. The maximum balance of the wristband is 7000 lei and the maximum amount of a single load is 2000 lei. The wristband can be used to pay any amount, if the balance allows it.
The wristband can be loaded only in lei.
Complaints can only be made to Credit Points after loading, e.g. the transaction, if the difference can be clearly determined, etc. Complaints are not accepted after leaving the Credit Point.
The replacement of a lost wristband can be requested in person at the information point, following the cancellation of the wristband The balance of the canceled wristband will be transferred to the new wristband within 30 minutes (See also: wristband replacement / cancellation rules in Articles 6 and 7 of this TCG).
The user can check the history of transactions made in the Transaction History section, it is not real time, the actual balance is shown after each transaction on the POS device or can be checked on them any time. It should also be in Section 5
The user can check the history of transactions made in the Transaction History section on topup.summerwell.ro
The charging / recharging points (Credit points) of the festival wristband will be opened according to the following schedule:
Thursday, August 12: 16:00 - 02:00
Friday, August 13: 12:00 - 02:00
Saturday and Sunday, August 14 and 15: 12:00 - 02:00
ACTIVATION OF THE BALANCE SUBMITTED ONLINE
- It is made at any point of sale within the festival by the staff, by pressing the 7 key and approaching the terminal wristband.
- The amount must be activated in order to be used. Inactivated transactions can be seen with the status "PENDING" in the user's account - Transaction History section on topup.summerwell.ro
- PAYMENT WITH WRISTBAND
Payment is made at the vendors with the use of payment terminals. The terminal has two parts:
(i) a reader with a display, which is placed on the counter, and is well visible to the wristband holder; and
(ii) a POS terminal, which is placed on the counter for the shop assistant, and is not necessarily visible to the visitor.
(i) the shop assistant enters the final
amount of the purchase into the cash register, and into the POS terminal; (ii) after the purchase amount is given it
is shown on the display of the reader, and if the visitor accepts the indicated
amount, he/she puts the wristband to the reader, with which the transaction
takes place; (iii) the balance of the voucher is
decreased with the amount; (iv) the display of the reader shows the
new balance. If the transaction was made in error with
an incorrect amount or if it has to be canceled for any reason, it can be made
at the payment terminal. Cancellation of a transaction is possible only at the
terminal where the transaction was made and only if this was the last
transaction made both in terms of the terminal and on the wristband. Otherwise,
it is not possible to cancel the transaction. Cancellations can also be made
through the system, in which case an amount greater than the actual amount of
the purchase is entered. In this case, visitors are specifically advised to
check the amount entered. The voucher is given by the seller. If the purchased
product is taken over by the visitor, the terms regarding the return of the
product are established by the seller and the buyer in accordance with the
relevant laws in force. The balance of the voucher wristband can
be checked at the vendors accepting the wristband, at the top up points or
online on www.summerwell.ro. The visitor shall accept the database and the
statement of Livada concerning the balance of the wristbands as final and
applicable. The user can check the
history of transactions made in the Transaction History section on - it is not
real time, the actual balance is shown after each transaction on the POS device
or can be checked on them any time. If the wristband is lost or damaged in any
way, you may request a new one. The cost of replacing the wristband is 0 lei.
If the participant has not registered, the old wristband cannot be canceled.
The balance of the old wristband - minus the amount of the deposit and transfer
fee - can only be transferred to the new wristband, if the old wristband has
been registered and previously canceled. The balance is transferred to the
Credit points. At the time of the balance transfer, the person requesting the
transfer identifies himself with an identity document (identity card, passport,
wristband ID) and accepts that his personal data (name, address, ID card number
or passport and phone number) be registered. The data recorded in this way will
not be processed, but will be used only in accordance with the provisions of
Law CXII of 2011 on self-determination of information and freedom of
information and other relevant laws. If the provision of data is refused, the
assistant nurse's assistant is not obliged to carry out the transaction. In
case of transfer, the visitor is informed about the transfer procedure and
agrees that it will be carried out in accordance with the above terms. In case
of a damaged wristband, it is necessary to present and cancel the old wristband
for the purchase of the new wristband. A new wristband can be requested at the
top points from the assistants. The balance of a lost, damaged, or stolen wristband can only be cancelled if it has been previously
registered. The visitor can cancel their wristband at
the recharging points. If the participant so requests, the balance of the
canceled wristband will be transferred to the new wristband within 30 minutes
of the cancellation. The unused amount can be withdrawn at the
Credit points by the participants who registered the wristband on
topup.summerwell.ro or offline (at the Credit points at the festival), rounded
to the nearest 1 leu. The participant is also given a withdrawal voucher. The owner of the wristband can withdraw
the unused balance at any time when the festival is open. Withdrawal may be
requested by the wristband holder at the charging / recharging points. In case
of withdrawal of a larger amount, the assistant is entitled to verify the
identity of the wristband holder and to request withdrawal from the Financial
Center. The visitor understands that he should wait because of this procedure
and the time required for approval. The last time the balance can be withdrawn
at Summer Well is 16.08.2021, at 02:00, after which the withdrawal can be made
only on topup.summerwell.ro by the participants who uploaded / reloaded online
and entered the PIN code of the wristband. Withdrawal of the balance can be
requested on topup.summerwell.ro only until 25.08.2021,
23:59. Visitors are asked to be careful not to
let the balance withdraw at the last minute. The unused amount can be withdrawn online
by the participants who uploaded the wristband online (in the Summer Well
mobile application), rounded to the nearest 1 leu. The unused amount can also be withdrawn
online by the participants who uploaded the wristband offline. To do this, the wristband
must be registered online by August 20 at 23:00. At Credit Points it is only possible to
return the money from the wristbands uploaded offline and online. The unused amount can be withdrawn online only if the participant keeps and adds the PIN code on
topup.summerwell.ro. The PIN code can be found on the voucher offered to the participant at the
access to the festival and when the wristband is placed on his hand. To request the withdrawal of the
unused amount, you must enter your name, first name and IBAN correctly. Users must be careful
about the details they enter, we are not responsible for incorrect data entry. In order to withdraw the unused amount online, the participants must submit the withdrawal request on topup.summerwell.ro starting from 16.08.2021 at 10:00 until 25.08.2021, at 23:59. The
deadline for returning the requested amount is September 15. The minimum amount available for refund on topup.summerwell.ro is 6 lei. The amounts between 1 leu and 6 lei can be withdrawn only from the Credit Points at the Festival. The visitor acknowledges and agrees that
his/her personal data be used by Festipay Zrt. (1126 Budapest, Derkovits utca
3-5., Reg. no.: 01-10-048644, tax no.:25405983243),
which operates the voucher system, in connection with the use of the voucher,
in accordance with the provisions of Act CXII of 2011 on information self-determination
and freedom of information, and other laws in effect concerning data
protection. The data shall be stored following the event in compliance with the
relevant laws, and then shall be deleted. The data used cannot be linked to an
individual, except in the case of registration, when the visitor voluntarily
consents to the use of the data. In case of registration the data shall be
linked to his wristband code. The primary purpose of the use of the data
is the registration of the voucher wristbands. The visitor (with simultaneous
inactivation of his/her wristband) may request the deletion of his/her personal
data (i.e. withdraw the consent to the use of his/her personal data). The
deletion can be requested from Festipay Zrt. by mail or e-mail. The visitor may
– wholly or partially – withdraw his/her consent given earlier, without being
required to state the reasons thereof, Festipay Zrt. following the receipt of
the notification concerning the withdrawal, and the inactivation of the
wristband shall forthwith provide for the termination of the data use, and
shall irrevocably delete the visitor from its registry, and delete the personal
data concerning the withdrawal, of which it notifies the requester. Complaints can only be made if the wristband is also presented. With the visitor accepting the present document, Livada Advertising and the visitor agree that any claims
arising out of the legal relationship specified herein may only be enforced within a lapse period of 6
months. No photo or video or any other visual recording shall be made of the top up points (either from the outside
or the inside), or of the employees there. For such recordings the prior written consent of Festipay Zrt. is
required. The above rules shall apply to all audio or visual recordings of the employees at the recharging
points too. Livada is entitled to unilaterally modify this GTC, on the understanding that it shall simultaneously notify
the visitors thereof.
